Refund Policy

Thank you for choosing Rteetech LTD for your digital service needs. We strive to ensure your satisfaction with our services. Please read this policy carefully to understand our refund process.

1. Scope of Refund Policy:

This refund policy applies to all digital services provided by Rteetech LTD.

2. Refund Eligibility:

Refunds may be eligible under the following circumstances:

1. Service Unavailability: If, for any reason, the digital service is not accessible or available within a reasonable timeframe.
2. Service Deficiency: In cases where the delivered service does not meet the specifications or quality standards as outlined in the agreement.

3. Refund Request Process:

Customers must submit refund requests in writing to info@rteetech.com. The request should include:

– Customer name
– Invoice or order number
– Detailed explanation of the issue
– Relevant supporting documentation or evidence

4. Refund Evaluation:

Upon receiving a refund request, Rteetech LTD will evaluate the eligibility based on the provided information. We may contact the customer for additional details or clarification.

5. Refund Approval:

If the refund request is approved, Rteetech LTD will initiate the refund process within info@rteetech.com business days. The refund will be issued using the original payment method.

6. Refund Denial:

Refunds may be denied if:

– The issue is resolved through alternative means, such as providing additional support or services.
– The request does not meet the eligibility criteria outlined in this policy.

7. Non-refundable Services:

Certain services may be non-refundable. These will be clearly stated during the service purchase or in the service agreement.

8. Changes to the Refund Policy:

Rteetech LTD reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes via email or by a notice on our website.

Contact Information:

For any questions or concerns regarding this refund policy, please contact us at info@rteetech.com.

Thank you for choosing Rteetech LTD. We appreciate your trust in our digital services.